Docreach is committed to operating in full compliance with Indian healthcare regulations and data protection laws. This page outlines our compliance framework and the regulations we adhere to.
Telemedicine Practice Guidelines
Compliant with MCI Telemedicine Guidelines
Docreach operates in accordance with the "Telemedicine Practice Guidelines" issued by the Board of Governors in supersession of the Medical Council of India on March 25, 2020. Key compliance areas include:
All consultations are conducted by registered medical practitioners (RMPs)
Proper patient identification and consent procedures
Adherence to prescribing guidelines for telemedicine
Maintenance of proper medical records
Clear communication of limitations of telemedicine
Doctor Verification
Every healthcare provider on the Docreach platform undergoes a rigorous verification process:
Verification of medical degree and qualifications
Confirmation of active registration with State Medical Council or Medical Council of India
Identity verification through government-issued ID
Regular re-verification of license status
Data Protection
Information Technology Act, 2000 Compliance
We comply with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, including:
Implementation of reasonable security practices
Protection of sensitive personal data
Proper consent mechanisms for data collection
Data localization — all health data stored in India
Prescription Compliance
Prescriptions issued through Docreach comply with the Telemedicine Practice Guidelines:
All prescriptions include the doctor's name, registration number, and contact information
Prescriptions follow the specified format in the guidelines
Controlled substances are not prescribed via telemedicine (as per guidelines)
Doctors recommend in-person visits when physical examination is necessary
AI Transparency
Our use of AI in the healthcare process is transparent and compliant:
Patients are informed that an AI assistant collects their initial symptoms
AI does not make diagnoses or prescribe medications
All AI-generated summaries are reviewed by licensed doctors
Doctors have full discretion to override or modify AI suggestions
Complete audit trail of all AI interactions is maintained
Emergency Protocols
Docreach has clear protocols for handling emergencies:
The AI assistant is trained to identify potential emergency symptoms
Patients showing emergency signs are immediately advised to seek in-person care
Emergency contact information is displayed prominently
Doctors can escalate cases that require immediate attention
Record Keeping
We maintain comprehensive records as required by law:
Complete consultation records including symptoms, diagnosis, and prescriptions
Patient consent records
Doctor verification documents
Communication logs
Records are retained for the period required by applicable healthcare regulations in India.
Grievance Redressal
We have established mechanisms for addressing complaints and grievances:
Dedicated grievance officer as required by IT Rules
Response to complaints within 48 hours
Escalation procedures for unresolved issues
Regular review of complaints to improve service quality
Contact for Compliance Queries
For questions about our compliance practices or to report concerns:
We conduct regular internal audits to ensure ongoing compliance with all applicable regulations. We also engage external auditors periodically to review our compliance practices.